Terms and conditions for Partners

Seller Policy

NeonCha is a marketplace where you can sell your handmade goods, vintage items, and craft supplies directly to buyers around the world.In order to ensure that you and your buyers have a positive experience on the platform, please read below to know about your rights, as well as what is expected of you, as a seller.

1. Selling Basics

Keeping in mind these basic requirements will set you up for success on NeonCha.

a. What can be sold on NeonCha

NeonCha is a unique marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on NeonCha must be handmade, vintage, or a craft supply.

Handmade items are items that are made and/or designed by you, the seller.

If you sell handmade items, you agree that:

  • All handmade items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
  • You accurately describe every person involved in the making of an item in your shop in your ‘About’ section.
  • You are using your own photographs or video content —not stock photos, artistic renderings, or photos used by other sellers or sites.

If you are selling personalized or made-to-order items in the Handmade category, you agree that:

  • All listings are available for purchase at a set price.
  • If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples.

Vintage items must be at least 15 years old.

Craft Supplies are tools, ingredients, or materials whose primary purpose is for use in the creation of an item or special occasion. Craft supplies may be handmade, commercial, or vintage. Party supplies may also be sold as craft supplies.

We encourage you to be transparent about how your craft supplies were made and where your materials come from. You can disclose whether your items have social or environmental attributes, such as organic or recycled.

b. What Can't be Sold on NeonCha

Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on NeonCha. All listings must offer an item for sale (which includes digitally delivered items, and can also include reserved listings).

Reselling is not allowed in the handmade category on NeonCha. Reselling refers to listing an item as handmade when you were not involved in designing or making that item.

Keep in mind that members may flag listings that appear to violate our policies for NeonCha's review. NeonCha may remove any listings that violate our policies. NeonCha may also suspend or terminate your account for any violations.

c. Managing your NeonCha Store

Your shop represents you and your business to the NeonCha community. It’s important that you, your items and your shop are honestly and accurately represented.

By selling on NeonCha, you agree that you will:

  • Provide honest, accurate information to NeonCha and in your About section.
  • Honor your Store Policies.
  • Ensure your Store content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by NeonCha’s policies,
  • Accurately represent your items in listings and listing photos.
  • Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to NeonCha.
  • Not engage in fee avoidance.
  • Not create duplicate Stores or take any other action (such as manipulating clicks, carts or sales) for the purpose of shilling, manipulating search or circumventing NeonCha's policies.
  • Not coordinate pricing with other sellers

d. Seller Standards

By listing a product for sale on NeonCha you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. NeonCha assumes no responsibility for the accuracy, labeling, or content of your listings.

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Partner Service Level Standards. NeonCha may reach out to you if your shop fails to meet NeonCha's Partner Level Standards.

By selling on NeonCha, you agree to:

  • Honor your shipping and processing times. Partners are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country.
  • Respond to Messages in a timely manner.
  • Honor the commitments you make in your store policies.
  • Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, NeonCha can help through our case system.
  • If you are unable to complete an order, you must notify the buyer and cancel the order.

e. Selling Fees

Partners may be charged for using some of NeonCha services. There are fees associated with listing, selling, advertising, and certain other NeonCha products and features. You can find information on fees in the Fees and Payments Policy.

2. Being a Member of the NeonCha Community

At NeonCha, everyone is expected to treat fellow members of the NeoCha community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.

a. Creating and Uploading Content

As a member of NeonCha, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  • Contains hateful or derogatory language or imagery.
  • Contains threats, harassment, extortion, or violates our rules about interference;
  • Violates someone else’s intellectual property rights;
  • Is false, deceptive, or misleading;
  • Contains unsolicited advertising or promotions, requests for donations, or spam;
  • Contains private information, whether it is your own, or someone else’s;
  • Encourages or facilitates a transaction that evades the NeonCha checkout process;
  • Contains prohibited medical drug claims.

b. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use NeonCha user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to NeonCha users with whom you interact. Your privacy policy must be compatible with this policy and NeonCha's Privacy Policy.

For more information, please see our Privacy Policy.

c. Communication Standards

i. Interference

Interference occurs when a member intentionally interferes with another member’s Store in order to drive away their business. Interference is strictly prohibited on NeonCha. Examples of interference include:

  • Contacting another member via Messages to warn them away from a particular member, store, or item;
  • Posting in public areas to demonstrate or discuss a dispute with another member;
  • Purchasing from a seller for the sole purpose of leaving a negative review;
  • Maliciously clicking on a competitor's Promoted Listings ads in order to drain that member's advertising budget, also known as "click fraud."
  • Creating or using an independent buyer account to maliciously upvote another shop’s negative reviews in order to position those reviews more prominently.
ii. Harassment and Discrimination

Any use of the review section to harass other members is strictly prohibited. Similarly, the section may not be used to support or glorify hatred. If you receive a comment that violates this policy, please let us know right away.

iii. Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer via Messages and cancel the transaction. If the buyer has already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.

3. Feedback, Disputes and Your Success

a. Reviews

Reviews are a great way for you to build a reputation on NeonCha. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 100 days after the latter date of their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 100 day period.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

b. NeonCha’s Case System

The Case system is how a buyer notifies NeonCha of an order issue or dispute, in order for NeonCha to help them reach a resolution.

NeonCha reserves the right to resolve an order issue before the 48-hour window for circumstances including, but not limited to, seller inactivity, harassment, refusal of service, manipulation, and undermining the integrity of the case system.

If NeonCha determines that an item is not as described, you will be required to refund the order, including original shipping and return shipping.

c. Your Seller Account and NeonCha’s Terms

In order to keep NeonCha safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, NeonCha may take actions such as limiting visibility of your account, or placing restrictions or reserves on your payments account. When appropriate and permitted by law, NeonCha will communicate information to the affected seller about the issue.

In the event a shop sees an unusual spike in orders, particularly in a high demand category, a shop may see an increase or decrease in its search ranking. Often, if a store sees an increase in fulfilled orders and good reviews, this may result in higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility.

NeonCha may make changes to onboarding or authentication processes for sellers at our sole discretion. Completion of these processes may be required for seller account activation or continued access and usage.

If NeonCha has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content or suspend or terminate your account and your access to the Services.