Fees and Payment Policy

Sellers may be charged for using some of NeonCha’s services. This Fees & Payments Policy explains your fees and taxes and how to pay them.

1. Types of Fees

Sellers may be required to pay the following types of fees. Please note that all fees are listed exclusive of any value-added tax (VAT) or similar taxes that may apply. See the Taxes section below for further details.

Transaction Fees

When you make a sale through neoncha.com, you will be charged a transaction fee of 15% of the price you display for each listing. If you are a NeonCha Payments user and you list your items in a currency other than your payment account currency, see the Currency Conversion section below for more details on the transaction fee. If you offer optional personalization for an additional fee, the additional fee for personalization is added to the listing price you display and the total display price is subject to the same transaction fees described in this Section. See the Taxes section below for more information about whether you are required to include applicable taxes in your listing prices. Transaction fees are deducted from your current balance as each sale occurs, and are reflected in your payment account.

Advertising and Promotional Fees

NeonCha offers multiple services to help you advertise your listings and promote your shop, including NeonCha Ads and Offsite Ads. If you use NeonCha Ads, you select your daily maximum budget, as set forth in more detail below. For Offsite Ads, fees are only charged if NeonCha's advertising your listing directly results in a sale, as set forth in more detail below.

NeonCha Ads Fees

If you purchase paid advertising on NeonCha,you can set a budget to limit the amount you're willing to pay for NeonCha Ads to promote your listings or shops on NeonCha. Your daily maximum budget can be set at or above a predetermined minimum set by NeonCha, and you will not be charged more than your maximum budget on a daily basis. NeonCha Ads fees may be charged on a recurring basis and are deducted from your current balance and reflected in your payment account.

Offsite Ads Fees

NeonCha purchases offsite advertising from a network of participating partners, such as social networks and search engines. If such advertising includes your listing, a buyer clicks on it, and then places any orders from your shop within 30 days of that click, you will be charged an advertising fee on these orders (which we’ll refer to collectively as “Attributed Orders” and individually as an “Attributed Order”).
The Offsite Ads fee you are charged for Attributed Orders depends on your shop’s sales over the prior 365 days, as follows:
The standard fee you will pay is 15% on Attributed Orders,

How Offsite Ads fees are calculated

Offsite Ads fees apply to Attributed Orders and are charged as a percentage of the total order amount, which comprises the price you display for each listing plus the amount you charge for shipping and gift wrapping and in some jurisdictions, taxes, as set forth below. The applicable percentage charge is 15%.

Payment Processing Fees

Payment processing fees vary based on the location of your bank account, cash in hand or bkash on bkash payment . In certain markets, a fixed deposit fee may be charged for the disbursement of seller funds that are under certain designated thresholds. The payment processing fee is assessed on the total amount of the sale, including tax and shipping. Payment processing fees are deducted from the sale amount in your payment account. Deposit fees are deducted from your Available Funds and reflected in your payment account at the time of your scheduled deposit.

Shipping Fees

NeonCha takes care of the shipping by partnering with different delivery companies to get your delivery smooth and fulfill the orders. The cost of the shipping label will depend on the shipping carrier, and the origin, destination, weight, and dimensions of the package. Shipping fees and any adjustments are reflected in your payment account and deducted from your current balance.

Currency Conversion

With the exception of the transaction fee, Offsite Ads fees, the Payment Processing fee, NeonCha converts fees from USD to your payment account currency at the market rate at the time the fee is reflected in your payment account. All fees appear in your payment account in your domestic currency.

Transaction fees, Offsite Ads fees: If you list your items in a currency other than that of your payment account, the transaction fee and, where applicable, the Offsite Ads fee and Regulatory Operating fee will be converted to your payment account currency at the market rate and reflected in your payment account.

2. Fee Avoidance

Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by NeonCha. This includes, for example, encouraging buyers to purchase an item in your NeonCha shop through another venue. A transaction initiated on NeonCha may not be completed off of Neoncha. The price stated in each listing description must be an accurate representation of the sale. Sellers may not alter the item's price after a sale for the purpose of avoiding NeonCha transaction fees, misrepresent the item’s location, or use another user's account without permission.

3. Paying your NeonCha Fees

NeonCha will automatically deduct all fees owed from your payment account. Provided you have sufficient funds in your payment account no further payment action is required. If your payment account does not contain sufficient funds you are responsible for paying any fees owed in full within 15 days of the date of your monthly statement, or the account will be considered past due, and NeonCha may charge your account on file or take other actions to collect funds. If you make a sale while you have an outstanding balance the net sale amount will be applied to your outstanding balance. You may pay your outstanding balance manually by credit card, debit card, cash or baksh. NeonCha may suspend your selling privileges at any time pending payment of your outstanding balance.

4. Taxes

Aside from the limited circumstances set out below, you are responsible for collecting and paying any taxes associated with using and making sales through NeonCha’s services.

VAT on Seller Fees

Depending on your business status and location, NeonCha may be required to apply VAT on seller fees charged each month and remit it to the relevant tax authority. VAT is collected on all NeonCha fees for sellers located in countries where VAT should be applied.

Accepting These Terms

The NeonCha Payments Policy (or the “Policy”) sets out your rights and responsibilities when you use NeonCha Payments on NeonCha’s services (we’ll refer to neoncha.com, and other services as our “Services”), so please read it carefully. By using NeonCha Payments, you’re agreeing to the Policy.
The Policy is a legally binding contract between you and NeonCha.